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ifd faq section

faq How long will it take to produce my website?
faq How can I get in touch with support?
faq How easy is it to update my website?
faq Will everyone on the web be able to see my website?
faq What if I don't like the site which you have produced for me?
faq Can you design a website I've seen before and liked?
faq Can you incorporate my logo and company colours into the design of my website?
faq Can I host my website elsewhere?
faq Can I talk to a designer in person about my project?
faq Can you do the text for my site?
faq If I'm not sure of what I want can you help?
faq Can I have videos on my site?
faq If I have a tight timescale can you make arrangements or cooperate to meet it?
faq Can I promote my website through your company?
faq Do I own the design or licence to the design?
faq Can I use my design for more than one website?
faq Can I resell my design?
faq Can I hire a designer to work within my company on a project?
faq If there is more than one person who needs to make a decision on whether to go ahead with the design process, will you be able to meet their requirements as well?
faq Can I see my website under construction?
faq How do I know I'll get what I want?
faq What do I do if I want to go ahead with the design process?

 
1. How long will it take to produce my website?

It can take as little as 2 days to produce a website or less. It depends on the size of the project and what it entails. Typically a project which requires web applications development can take weeks. If you request a design to be changed, that can add a few days to a project.

2. How can I get in touch with support?

You can get in touch with support by calling our 0800 freeephone number, by Clicking on the live web support button on our website, emailing

3. How easy is it to update my website?

Very easy; typically you will have a password protected administration area from which you can manage a whole host of features depending on the site you have. The administration area is designed to be intuitive to use displaying clear options which you can toggle between at any time.

4. Will everyone on the web be able to see my website?

Our website designs ensure cross browser compatibility meaning that your website will be seen by the largest audience over multiple different web browsers.

5. What if I don't like the site which you have produced for me?

If you are not happy with the design produce a new design based on your input and will continue to work on it until you are 100% completely satisfied.

6. Can you design a website I've seen before and liked?

Yes. We can produce a website design that matches the features, design and functionality of anything you have seen on the web. Our designers and web application program developers are skilled professionals up to date on all aspects of the web. If there is anything you want us to reproduce we can do it and at an affordable price.

7. Can you incorporate my logo and company colours into the design of my website?

Yes. Where applicable we will reproduce a perfect graphic illustration of your logo using the latest web applications and incorporate it into your website. We offer a fully customised branding solution which includes corporate colours, identity kits and literature.

8. Can I host my website elsewhere?

If you need to we can accommodate this request, although we offer free domain name transfer and some of the best hosting features available for hosting websites.

9. Can I talk to a designer in person about my project?

Yes. You can always see us at our offices where we will be glad to discuss your requirements. Where available, we will come down to see you at a location convenient to you and be able to provide a live demonstration.

10. Can you do the text for my site?

Yes. Creative copy is one of features you can request for your website design. Our writers will create copy that is designed to carry your philosophy, promote your brand and they work in collaboration with search engine optimizers to make your copy a valued part of the optimization process, ensuring your copy is seen by more people.

11. If I'm not sure of what I want can you help?

We are always on hand to input our own ideas into your project so if you are not sure of the direction your project is headed you can always gleam some invaluable insight into how you can steer things in a direction positive to your enterprise.

12. Can I have videos on my site?

Your site supports videos and a range of media for downloads and video streaming.

13. If I have a tight timescale can you make arrangements or cooperate to meet it?

If the timescale you envisioned for your project has to be drastically altered we will work with you with a mind to prioritizing important work so that your project is delivered in emergency time.

14. Can I promote my website through your company?

We have numerous marketing and advertising services which can provide the perfect strategy for running a successful campaign. An advisor will be more than glad to discuss your options.

15. Do I own the design or licence to the design?

No. the design is the property of our company unless you choose to buy the design outright. The design is licensed for your use for one year after which you will have the option to buy for life or to continue your license. This is a standard clause and we have some of the lowest license fees in the country.

16. Can I use my design for more than one website?

You can use your website design over multiple domains and we will even tweak the design of each for you, should you require.

17. Can I resell my design?

If you purchase for life your website design from Inter Flash Design you will indeed be able to produce unlimited copies for resale. This can be highly lucrative if you intent to open your own design template store or if you just need a bunch of websites and don't want to pay over the odds for each and every single design.

18. Can I hire a designer to work within my company on a project?

Yes. We will be glad to discuss placing one of our designers or programmers if you specifically need an in depth working relationship with our professionals. Our pricing is reasonable and we will be sure to work together in finding the suitable candidate suitable for your needs.

19. If there is more than one person who needs to make a decision on whether to go ahead with the design process, will you be able to meet their requirements as well?

If a joint decision needs to be made on the project we will be glad to arrange a meeting with your colleagues to negotiate a decision reached by the whole group after through discussion.

20. Can I see my website under construction?

Yes. You are given a link sent to your email which you can keep and use whenever you want to see your website under construction. From here you can view the design process as it happens.

21. How do I know I'll get what I want?

We will work with you to define the layout, features, functionality and application design you require until you are 100% completely satisfied. We will take your ideas and persistently pursue a design which is perfect for your business.

22. What do I do if I want to go ahead with the design process?

As soon as payment is received we will begin the design process. You will be sent an email to confirm your order, and a link to where your website is being constructed. You can pay by credit/debit card online or by telephone, or you can pay by cheque or postal order.

Brook House, 250-258 Barr Street, Hockley, Birmingham B18 6NG Tel:0800-0075060
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